Effective Date: 1st June 2026
Last Updated: 1st June 2026
At Wooflix, we take pride in the quality, durability, and craftsmanship of our products. We stand behind our products and offer a Limited Manufacturing Warranty against defects in materials and workmanship under normal and intended use.
This Warranty Policy outlines the coverage, limitations, exclusions, and claim process applicable to eligible Wooflix products.
1. COMPANY INFORMATION
Wooflix
Email: info@wooflix.in
Customer Support: +91 95998 79626
Address: D15 Ground Floor, Paryavaran Complex, New Delhi, India – 110030
2. WARRANTY COVERAGE
Wooflix warrants that eligible products will be free from manufacturing defects in materials and workmanship under normal use during the applicable warranty period.
Covered products may include:
Dog collars
Dog leashes
Reflective leashes
Harnesses
Pet travel accessories
Pet training accessories
Feeding accessories
Other Wooflix-branded products unless otherwise stated
Coverage applies only to defects resulting from manufacturing errors and not from misuse or normal wear and tear.
3. WARRANTY PERIOD
Unless otherwise specified on the product page, packaging, or product documentation:
Standard Warranty Period
90 Days from the Date of Delivery
The warranty period begins on the date the product is delivered to the customer.
Proof of purchase and warranty registration form is required for all warranty claims.
4. WHAT IS COVERED
Examples of manufacturing defects that may be covered include:
Stitching Defects
Premature seam separation
Improper stitching
Manufacturing-related thread failure
Hardware Defects
Faulty buckles
Defective D-rings
Defective metal clasps
Manufacturing-related hardware failures
Material Defects
Defective webbing
Material separation
Manufacturing flaws affecting product functionality
Assembly Defects
Incorrect assembly
Component attachment failures caused by manufacturing defects
Each claim will be reviewed individually.
5. WHAT IS NOT COVERED
The warranty does not cover:
Normal Wear and Tear
Including:
Surface scratches
Fabric fading
Cosmetic wear
Dirt accumulation
Routine aging of materials
Chewing Damage
Damage caused by:
Biting
Chewing
Tearing
Scratching
Pet products are not chew-resistant unless specifically advertised as such.
Misuse or Abuse
Including:
Improper use
Excessive force
Unauthorized modifications
Use beyond intended purpose
Improper Sizing
Issues arising from:
Incorrect measurements
Incorrect size selection
Improper fitting
Accidental Damage
Including:
Cuts
Burns
Water damage
Vehicle-related incidents
Impact damage
Negligence
Including:
Failure to inspect products regularly
Continued use of damaged products
Improper storage
Natural Variations
Minor variations in:
Color
Texture
Material appearance
Packaging
which do not affect functionality.
6. PET BEHAVIOR EXCLUSION
Pets are unpredictable and vary significantly in:
Strength
Pulling force
Activity level
Aggression
Chewing tendencies
The warranty does not cover failures resulting from:
Aggressive pulling
Escape attempts
Destructive behavior
Excessive force beyond normal use
No pet accessory can be guaranteed to be escape-proof, chew-proof, or indestructible.
7. WARRANTY CLAIM PROCESS
To submit a warranty claim, please contact:
Email: info@wooflix.in
Phone: +91 95998 79626
Please provide:
Order number
Customer name
Contact information
Description of the issue
Clear photographs of the product
Photographs showing the defect
Proof of purchase
Additional information may be requested if necessary.
8. PRODUCT INSPECTION
Wooflix reserves the right to:
Request additional photographs
Request return of the product
Conduct product inspections
Verify warranty eligibility
Warranty approval is subject to inspection and review.
9. WARRANTY REMEDIES
If a valid warranty claim is approved, Wooflix may, at its sole discretion:
Option 1: Replacement
Replace the defective product with the same model.
Option 2: Equivalent Replacement
Provide a comparable replacement product if the original product is unavailable.
Option 3: Store Credit
Issue store credit equal to the product’s purchase value.
Option 4: Refund
Provide a refund where replacement is not feasible.
The chosen remedy shall constitute full satisfaction of the warranty claim.
10. SHIPPING FOR WARRANTY CLAIMS
If a manufacturing defect is confirmed:
Wooflix may arrange return shipping, or
Reimburse reasonable return shipping costs where applicable.
Customers may be responsible for shipping costs associated with claims that are found to be outside warranty coverage.
11. LIMITATION OF WARRANTY
This Limited Warranty is the sole warranty provided by Wooflix.
Except as expressly stated herein, Wooflix disclaims all other warranties, whether express, implied, statutory, or otherwise, including:
Merchantability
Fitness for a particular purpose
Non-infringement
To the extent permitted by law.
12. LIMITATION OF LIABILITY
Wooflix shall not be liable for:
Indirect damages
Consequential damages
Special damages
Incidental damages
Property damage
Veterinary expenses
Personal injury
Loss of profits
Emotional distress
arising from the use or inability to use any product.
Our total liability shall not exceed the purchase price paid for the affected product.
13. TRANSFERABILITY
This warranty applies only to the original purchaser and is not transferable.
Proof of purchase from an authorized Wooflix sales channel may be required.
14. CHANGES TO THIS POLICY
Wooflix reserves the right to amend, modify, or update this Warranty Policy at any time.
Changes become effective immediately upon publication on the website.
15. GOVERNING LAW
This Warranty Policy shall be governed by the laws of India.
Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
16. CONTACT US
For warranty assistance, please contact:
Wooflix
Email: info@wooflix.in
Customer Support: +91 95998 79626
Address: D15 Ground Floor, Paryavaran Complex, New Delhi, India – 110030
17. ACKNOWLEDGEMENT
By purchasing or using a Wooflix product, you acknowledge that you have read, understood, and agreed to the terms of this Warranty Policy.