Shipping and Return

Effective Date: 1st June 2026
Last Updated: 1st June 2026

At Wooflix, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping & Delivery Policy explains our shipping process, delivery timelines, shipping charges, and other important information related to the shipment of products purchased through our website.

By placing an order on the Wooflix website, you agree to the terms outlined in this policy.

1. COMPANY INFORMATION

Wooflix
Email: info@wooflix.in
Customer Support: +91 95998 79626
Address: D15 Ground Floor, Paryavaran Complex, New Delhi, India – 110030

2. SHIPPING COVERAGE

Wooflix currently ships across most locations within India.

Delivery availability may vary depending on:

Courier serviceability
Remote location restrictions
Government regulations
Weather conditions
Operational limitations

We reserve the right to decline orders from locations that are not serviceable by our logistics partners.

3. ORDER PROCESSING

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing may include:

Order verification
Quality inspection
Packaging
Dispatch preparation

Orders are not processed on:

Sundays
National holidays
Government-declared holidays

During peak seasons, festivals, promotional campaigns, and sale events, processing times may be extended.

4. SHIPPING TIMELINES

Estimated delivery timelines are:

Metro Cities

2–5 Business Days

Tier 2 & Tier 3 Cities

3–7 Business Days

Remote Areas

5–10 Business Days

Delivery timelines are estimates only and may vary depending on courier operations and external circumstances.

Wooflix does not guarantee delivery on a specific date unless explicitly stated.

5. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout before payment.

Wooflix may offer:

Free shipping promotions
Minimum order value free shipping offers
Special campaign-based shipping benefits

Such offers may be modified or withdrawn at any time without prior notice.

6. ORDER CONFIRMATION

After placing an order, customers will receive an order confirmation via email and/or SMS and/or WhatsApp (where applicable) containing:

Order number
Product details
Shipping information
Billing summary

If you do not receive confirmation, please contact our customer support team.

7. ORDER TRACKING

Once your order is dispatched, you will receive shipment tracking information via:

Email
SMS
WhatsApp (where applicable)

Tracking updates are provided by our courier partners and may take time to reflect after dispatch.

8. DELIVERY ATTEMPTS

Courier partners generally make multiple delivery attempts before returning a shipment.

Customers are responsible for:

Providing an accurate shipping address
Being available to receive deliveries
Providing correct contact details

Repeated failed delivery attempts may result in the package being returned to Wooflix.

9. ADDRESS CHANGES

Address modification requests must be submitted before order dispatch.

Once an order has been shipped, address changes may not be possible.

Wooflix shall not be responsible for delays or losses arising from incorrect information provided by customers.

10. PARTIAL SHIPMENTS

In certain situations, orders containing multiple products may be shipped separately.

This may occur due to:

Inventory availability
Warehouse logistics
Courier limitations

Customers will not be charged additional shipping fees for authorized split shipments.

11. DELIVERY DELAYS

Delivery may be delayed due to circumstances beyond our control, including:

Extreme weather conditions
Natural disasters
Public holidays
Strikes
Transportation disruptions
Government restrictions
Political disturbances
Pandemic-related disruptions
Courier network issues

Wooflix shall not be liable for delays caused by such events.

12. DAMAGED SHIPMENTS

If your package appears visibly damaged at the time of delivery:

Photograph the package immediately.
Record an unboxing video whenever possible.
Notify Wooflix within 48 hours of delivery.

Please provide:

Order number
Photographs of the product
Photographs of the packaging
Shipping label images
Description of the issue

Failure to report transit damage within the specified timeframe may affect eligibility for replacement or refund.

13. LOST SHIPMENTS

If tracking information indicates delivery but the package has not been received:

Contact the courier partner immediately.
Notify Wooflix within 48 hours.

We will work with the courier partner to investigate the issue.

Resolution timelines may vary depending on courier investigations.

14. CASH ON DELIVERY (IF AVAILABLE)

Cash on Delivery (“COD”) may be offered for eligible locations and order values.

Wooflix reserves the right to:

Enable or disable COD.
Restrict COD for specific regions.
Restrict COD for certain products.
Request prepaid payment for future orders where repeated COD refusals occur.

15. INTERNATIONAL SHIPPING

At present, Wooflix primarily serves customers within India unless otherwise specified.

If international shipping becomes available:

Additional shipping charges may apply.
Customs duties and taxes may be payable by customers.
Delivery timelines may vary by destination country.

16. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

Providing accurate delivery information.
Monitoring shipment tracking.
Ensuring availability at the delivery location.
Verifying package condition upon receipt.

Wooflix shall not be responsible for delivery failures caused by incorrect information provided by the customer.

17. FORCE MAJEURE

Wooflix shall not be liable for delays or non-performance resulting from circumstances beyond reasonable control, including:

Natural disasters
Floods
Fires
Earthquakes
Government actions
War
Labor disputes
Transportation failures
Internet outages
Pandemic-related disruptions

18. LIMITATION OF LIABILITY

Wooflix’s liability for shipping-related claims shall be limited to the purchase value of the affected order as permitted by applicable law.

Wooflix shall not be liable for indirect, incidental, or consequential damages arising from shipping delays or delivery issues.

19. CHANGES TO THIS POLICY

Wooflix reserves the right to amend, modify, or update this Shipping & Delivery Policy at any time without prior notice.

Any changes become effective immediately upon publication on the website.

20. CONTACT US

For shipping, delivery, or order-related inquiries, please contact: